Swagerman Services B.V. also trading under the trade names VDO-Webshop, VDO-Marineshop and Hellamarine-Webshop.

October 10, 2018

Privacy-sensitive data or personal data are processed via our web store. Swagerman Services B.V. considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

In our processing we comply with the requirements set by privacy legislation. That means, among other things, that we:

• clearly specify our purposes before we process personal data, through this privacy statement;
• limit our collection of personal data to only the personal data necessary for legitimate purposes;
• you first explicitly request permission to process your personal data in cases where your consent is required;
• take appropriate security measures yourself to protect your personal data;
• and that also demands of parties that process personal data in our order;
• respect your right to provide your personal information for inspection, correct or delete.

Swagerman Services B.V. is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for which purpose at the webshop VDO-Webshop.nl - VDO-Marineshop.nl - Hellamarine-webshop.nl. We advise you to read this carefully.

If you have any questions, or want to know exactly what we keep of you, please contact Swagerman Services B.V.

Order processing:

When you place an order with us, we use your personal data to handle it properly. We may then give your personal details to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your e-mail address, telephone number, billing address, date of birth, name and address, gender and payment details. We need this because of the contract we conclude with you. We keep this information for two years after your order has been completed. We retain certain customer data for longer in connection with the statutory tax retention obligation.

Provide third parties:

We work with certain companies that can receive your personal data from us above.

For the processing of orders we work together with:
• Our postal companies: Sendcloud, PostNL, DHL and UPS
• Our payment provider Sisow

Your account

You must first register with certain parts of our webshop. You must then enter information about yourself and choose a username. We create an account with which you can log in with that username and a password of your choice.

For this we use your payment details, e-mail address, name and address, billing address, phone number, gender and date of birth. We do this on the basis of your consent. We keep this information until you cancel the account. We keep this information so that you do not have to re-enter it every time and so that we can contact you in the context of the execution of the agreement. You can adjust information via your account whenever you want.

Provide third parties

We work with certain companies that can receive your personal data from us above.

Contact form:

With the contact form you can ask us questions or make requests.

For this we use your billing address, gender, name and address, telephone number, e-mail address and date of birth. We need this because of the contract we conclude with you. We keep this information until we are sure that you are satisfied with our response and six months thereafter. This way we can easily access the information in subsequent questions. We can also train our customer service to be even better.

Provide third parties:

We work with certain companies that can receive your personal data from us above.

Provision to other companies or institutions:

With the exception of the aforementioned partners, we will not, under any circumstances, provide your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police require this if there is a suspicion of a crime).

Statistics:

We keep statistics on the use of our web store.

Google Analytics:

We use Google Analytics to track how visitors use our web store. We have signed a processor agreement with Google. There are strict agreements about what they can keep up with. We allow Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Security:

Security of personal data is of great importance to us. We ensure that your data is properly secured with us. We always adjust security and pay attention to what can go wrong.

Changes to this privacy statement:

We reserve the right to make changes to this privacy statement. It is advisable to consult this privacy statement regularly so that you are aware of these changes. We will do our best to announce changes separately.

View, change and delete your data:

If you have any questions or want to know what personal information we have about you, you can always contact us. See the contact details below.

You have the following rights:
• get an explanation of what personal data we have and what we do with it
• insight into the exact personal data we have
• having to correct errors
• the removal of outdated personal data
• withdrawal of permission
• object to a certain use

Please note that you always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.

Submit a complaint:

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisor. This is called the Dutch Data Protection Authority.

Contact:

Swagerman Services B.V.
Lijster 9
1722 DC Zuid-Scharwoude
Netherlands
security@vdo-webshop.nl
Phone: +31 652 070000