If you have a complaint about our products or our service, you can contact us via the contact form.

You will receive a substantive response from us within 14 days of receipt of the complaint.

If you are a EU consumer and you do not agree with the offered solution, you can submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).

For both EU consumers and EU business customers, if they are not satisfied with the handling of the complaint, they can also submit the complaint to Thuiswinkel via www.thuiswinkel.org for mediation. "