Delivery - Lead time - Shipping costs

Marine-Webshops Netherlands deliveries and delivery times:

Deliveries from Continental-VDO, Veratron and Hella European warehouses:

Marine Webshops contains over 1500 Continental-VDO, Veratron and Hella and articles for marine, industrial and marine use. These sensors, instruments and parts are not consumer products, but products for professional use. Compared to consumer products, Marine Webshops therefore have a much slower circulation speed, resulting in longer delivery times than you are used to from consumer products.

As an official Continental, VDO, Hella and Veratron distributor, we, like the other EU distributors, use the stock of automotive and industrial products in the European Continental-VDO-Hella and Veratron warehouses in Germany and Switzerland.

With approximately 95% of the orders we are able to deliver them within 5 working days in the Netherlands. For Belgium this is an average of 7 working days. In approximately 5% of orders, the items are not in stock in the German EU and Swiss warehouses and can lead to significantly longer delivery times.

This occurs with great regularity, especially with VDO Veratron-Marine products. Since the beginning of 2018, VDO Veratron-Marine products no longer come from Germany, but from Switzerland. This is caused by the spin-off of VDO-Marine in early 2018. VDO-Marine will continue under the name Veratron and will continue to use the brand name VDO for another 3 years.

We do our best to keep you informed of deviating delivery times and to select an alternative VDO product in consultation with you that can be delivered quickly.

Partial deliveries of orders consisting of several articles are only possible in exceptional cases due to the extra transport costs.

If you are a consumer living in the European union, and the delivery time is longer than 30 days, you have the right to cancel your order free of charge according to the consumer delivery conditions.

Logistics inside the EU:

For the the countries of the european union we use PostNL or UPS to send your package. As soon as a package has been registered for shipping, you will receive a notification via e-mail.

When PostNL or UPS has received the package, you will receive an e-mail with the track and trace code to follow your package. Usually your package will be delivered the next working day. For Belgium it takes about 2 working days. The same applies to most other EU countries.

If your package is seriously damaged, we ask you to refuse the package and inform VDO-Webshop immediately by e-mail to: info@marine-webshops.nl

Logistics outside the EU:

Deliveries outside the EU are exempt from taxes such as VAT. For shipments outside the EU, we use PostNL as standard. The transit times per country are available on the PostNL website. Please keep in mind that the local customs procedure can take a lot of time. For urgent shipments we use DHL Express or UPS Express on request. This involves high costs.

Service costs:

Service costs apply to products that need to be programmed for customer specifications before they can be used. This concerns, but is not limited to, CANBUS Instruments, Revolution counters, Speedometers, Multifunction displays. These costs are calculated on the basis of an hourly rate of 65 Euro per hour excluding VAT.

Deliveries by PostNL and UPS and delivery times:

Deliveries within the Netherlands by PostNL:

If your package has been sent, you will receive a confirmation by e-mail from us followed by an e-mail from PostNL.
The PostNL e-mail contains a link to your unique Track and Trace code.
If you click on this link, you can follow your order on the PostNL website.
Because these mails contain links they can end up in your SPAM box.
Before contacting us, please check if this is the case.

Not at home at first delivery attempt:

The PostNL deliverer leaves a card with a 'non-home code'.
With this code you can choose a new delivery moment yourself.
This is possible until 22:00. If you do not do anything, PostNL will visit you again on the next delivery day (Monday to Saturday).

Not at home on second delivery attempt:

Even then the deliverer will leave a ticket with you. This shows where you can pick up your package.
This information can be found on the Track & Trace link sent to you.

Deliveries outside the Netherlands but within the EU:

If your package has been sent, you will receive a confirmation by e-mail from us followed by an e-mail from PostNL.
The PostNL e-mail contains a link to your unique Track and Trace code.
If you click on this link, you can follow your order on the PostNL website.
Note: Because these mails contain links they can end up in your SPAM box.
Before contacting us, please check if this is the case.

Deliveries outside the EU:

If your package has been sent, you will receive a confirmation by e-mail from us followed by an e-mail from PostNL.
The PostNL e-mail contains a link to your unique Track and Trace code.
If you click on this link, you can follow your order on the PostNL website.
Note: Because these mails contain links they can end up in your SPAM box.
Before contacting us, please check if this is the case.
Outside the Netherlands, PostNL works with partners in the country of destination.
Your package goes first to customs and only then to the partner of PostNL.
Customs has the right to hold consignments for 30 days without stating reasons.
The status of your shipment can be tracked using the link: https://www.postnl.nl/ontvangen/pakket-ontvangen/track-en-trace/

Deliveries by UPS:

If your package has been shipped, you will receive a confirmation by e-mail from us followed by an e-mail from UPS.
The UPS e-mail contains a link to your unique Track and Trace code.
If you click on this link, you can follow your order on the UPS website.
Note: Because these mails contain links they can end up in your SPAM box.
Before contacting us, please check if this is the case.

Return address:

For returns you can use the address below:

WeL Projecten B.V.
Lijster 9
1722 DC Zuid-Scharwoude
The Netherlands